Chapter 1 General Provisions

Article 1 Purpose

These terms and conditions aim to stipulate the basic matters such as rights, duties, and responsibilities, conditions of use of the service between individuals or corporations (hereinafter referred to as “users”) and the company, in the use of the PERSO service (hereinafter referred to as “service”) provided by ESTsoft Corp. (hereinafter referred to as “company”).

Article 2 Definitions

The definitions of terms used in these terms and conditions are as follows:
1. PERSO Services and Products: Refers to all PERSO services, AI Humans, related technologies, and content provided by the company.
2. PERSO STUDIO: A Software-as-a-Service (SaaS) service for creating videos using AI Humans and voice.
3. PERSO LIVE: A Software-as-a-Service (SaaS) service for conversing with AI Humans in real-time.
4. Users and Members: Refers to individuals who have agreed to these terms, entered into a service use contract with the company, and have been assigned a user ID. Users and members can use the services provided by the company.
5. ID: Refers to a combination of characters or numbers selected by the member and approved by the company for member identification and service use (hereinafter referred to as "ID").
6. Password: Refers to a combination of characters and numbers set by the member to verify that the member matches the assigned ID and to protect the member's confidentiality.
7. Paid Services: Refers to the company's services that users can use by paying a certain amount to the company.
8. Payment: Refers to the act of paying a certain amount through various payment methods to use the company's paid services, to the company or a third party designated by the company.
9. Service Use Agreement: Refers to the contract concluded between the company and the user to receive the service, as stipulated in Article 6 of these terms.
10. Suspension of Use: Refers to the company limiting the member's service use in accordance with these terms.
11. Termination: Refers to the ending of the service contract concluded between the company and the user.
12. Data: Refers to all information or content, including posts, photos, videos, files, etc., that are posted or transmitted through PERSO services and products.
13. Content: Refers to data or knowledge expressed in codes, characters, voices, sounds, images, or videos processed in an electronic format, as defined by the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (hereinafter referred to as the "Information and Communications Network Act") and the Basic Act on Intelligent Information Society.
14. Web Page: Refers to web pages related to PERSO, including the PERSO homepage, brand page, and service page.
15. User-Generated Content: Refers to content and derivative content created and downloaded by users using the service.

Article 3 Effectiveness and Amendment of the Terms

1. The company will post the contents of these terms on the webpage and notify them, and these terms shall be effective for all users who have agreed to them.
2. The company may amend these terms within the scope not violating the Regulation of Standardized Contracts Act, Information and Communications Network Act, Act on the Consumer Protection in Electronic Commerce, Content Industry Promotion Act, and the guidelines for the protection of content users set by the Minister of Culture, Sports and Tourism.
3. If the company amends the terms, it will specify the application date and reason for the amendment and announce the amended terms along with the current terms on the webpage 7 days prior to the application date, or notify using the user's registered email, etc. However, if there are changes disadvantageous to the user, it will be announced with at least a 30-day grace period.
4. If the company notifies the amended terms as mentioned in the previous paragraph and clearly states that if the user does not express their refusal by the application date of the changes, it will be considered as consent, and the user does not explicitly express their refusal, it is considered as the user's consent to the amended terms.
5. If the user does not agree to the application of the revised terms, the user may terminate the service contract.
6. The user has a duty to pay attention to the changes in the terms, and the company is not responsible for any damages caused to the user by the changed terms.
7. The term of application of these terms is from the user's signup date to the termination date.
8. Matters not specified in these Terms and Conditions shall be governed by relevant laws and regulations, and separate terms and conditions or usage regulations provided by the company for supplementary services.

Chapter 2: Service Use and Application for Membership

Article 4: Types and Contents of Service

1. The company provides the following services to users:
① Video creation using AI humans and voice
② Shooting/recording creation for custom AI generation
③ Automatic subtitle conversion of scripts
④ Other services developed by the company or provided through partnership agreements with other companies
2. Provision of Information
① The company can provide members with various information deemed necessary during service use, via notices or email, among other methods.
② The company can provide service-related information to members via email for better service benefits, such as promotions and discount information.
③ However, if a member does not wish to receive service benefit information, the company must exclude such member from the information provision list. The company is not responsible for any disadvantages caused by not receiving service information due to being excluded.
④ The company may conduct regular maintenance as necessary for service provision, and the maintenance schedule will be announced on the website.

Article 5: Service Changes

1. The company may change all or part of the services it provides if there are significant reasons related to operational or technical needs.
2. In the event of changes to the content, method, or usage time of the service, the reason for the change, the content of the service to be changed, and the date of provision will be posted on the website before the change.
3. The company may modify, suspend, or change all or part of the services provided to users on free plans as necessary for company policy and operations. Unless otherwise specified by law, the company is not obliged to compensate users for these changes.

Article 6: Conclusion of Service Contract

A service contract is established when an applicant wishing to join the service fills in the required fields on the online form according to the registration procedure on the webpage, agrees to the Member Terms, Service Terms of Use, Privacy Policy, Consent Form for Collection and Use of Personal Information, and Service Operation Policy, and the company accepts the application for membership.

Article 7: Acceptance of Application for Membership

1. The application will be accepted if it meets the conditions specified in the terms.
2. The company may withhold acceptance if there is no spare capacity in service-related facilities or if there are technical or business issues.
3. The company may differentiate usage based on the billing plan selected by the user, including usage time and number of uses.
4. Special contracts related to the unique development of the service will be made through separate agreements.
5. The service contract is established at the moment the company's acceptance reaches the user.

Article 8: Rejection of Application for Membership

The application for membership may not be accepted or the service contract may be terminated post-acceptance in the following cases:
1. If the applicant has previously been deprived of user qualifications under these terms.
2. If false information is provided, or the applicant fails to fill in the information required by the company.
3. If it is anticipated that the applicant will impede the normal provision of the service or disrupt other users' use of the service.
4. If approval is impossible due to the fault of the applicant or if the applicant applies in violation of the various conditions stipulated.
5. In other cases where the company clearly recognizes that there is a concern that it may violate social order and good morals based on relevant laws and regulations.

Article 9: Collection and Entrustment of Personal Information

1. The company collects the minimum necessary personal information through lawful and fair means for the establishment and performance of the service contract.
2. When collecting personal information, the company will notify in advance the scope and purpose of the collection in accordance with the related laws and regulations.

Article 10: Responsibilities for Management of ID and Password

1. The responsibility for managing the user's ID and password lies with the user, and they should not be allowed to be used by third parties.
2. The company can restrict the use of IDs that may lead to the leakage of personal information, are antisocial or against public morals, or may cause confusion with the company or its operators.
3. If a user realizes that their ID or password has been stolen or used by a third party, they must immediately notify the company and follow the company's instructions.
4. The company is not responsible for any disadvantages that arise if the user does not notify the company as mentioned in clause 3 or does not follow the company's instructions after notifying.
5. The company is not responsible for any problems arising from the unauthorized use of numbers and passwords granted for service use due to the user's negligence.

Article 11: Changes to User Information

1. Users can view and modify their personal information at any time through the personal information management screen. However, IDs necessary for service management cannot be modified in principle, but if there is an unavoidable reason for change, the reason must be fully communicated to the company.
2. If there is a change in the details provided at the time of membership application, the user must access the website and update the changes.
3. The company is not responsible for any disadvantages arising from not updating the changes mentioned in clause 2.

Article 12: Notifications to Users

1. When notifying users, the company can do so via the email registered by the user, unless otherwise specified in these terms.
2. For notifications to all users or an unspecified number of users, the company can substitute the notification mentioned in clause 1 by posting on the webpage for at least 7 days.

Chapter 3: Obligations of the Company and Users

Article 13: Company's Obligations

1. The company shall not engage in activities prohibited by relevant laws and these terms or against good public morals, and strives to provide services continuously and stably.
2. The company shall have a security system to protect users' personal information and disclose and comply with the personal information processing policy to ensure the safe use of the services.
3. The company shall not disclose or distribute users' personal information to third parties without the users' consent, except in the following cases:
① When required by related laws or for investigative purposes.
② Upon request by the Information Communication Ethics Committee.
③ In cases permitted by the Basic Telecommunications Act, Telecommunications Business Act, Promotion of Information and Communications Network Utilization and Information Protection Act, Act on Real Name Financial Transactions and Confidentiality, and other related laws.
④ The company monitors service use to ensure compliance with service purposes.
⑤ The company establishes procedures to receive and handle users' opinions and complaints related to personal information.
⑥ The company accepts and processes users' complaints through phone, email, or customer service.

Article 14: Obligation to Protect Personal Information

1. The company strives to protect users' personal information in accordance with the Information and Communications Network Act, Personal Information Protection Act, and other relevant laws. The protection and use of personal information are subject to the related laws and the company's personal information processing policy.
2. The company takes necessary measures to allow users to withdraw their consent to the collection, use, or provision of their personal information on the service screen.

Article 15: User's Obligations

1. Users shall not engage in the following acts:
① Registering false information when applying or making changes.
② Using others' information.
③ Collecting, storing, or disclosing others' personal information without consent.
④ Changing information posted by the company or providing it to third parties.
⑤ Infringing on the intellectual property rights of the company or others.
⑥ Damaging the reputation of or interfering with the business of the company or others.
⑦ Using the service for political purposes.
⑧ Creating content that is obscene, violent, cruel, hateful, or violates social order and rights of others using the service.
⑨ Posting or disseminating information that is obscene or violent against public morals.
⑩ Using the service for profit without the company's consent.
⑪ Engaging in criminal activities or encouraging criminal acts.
⑫ Engaging in acts that violate public morals or other social orders.
⑬ Violating current laws, the service's terms, guidelines, notices provided by the company, or any other regulations related to service use.
⑭ Any act that may hinder the stable operation of the service.
⑮ Renting out the service to third parties without permission.
⑯ Disposing of the rights to use the services provided by the company to third parties, such as transferring, selling, or providing as security.
⑰ Other illegal or unjust acts.
2. The company can suspend the service and terminate the contract unilaterally if the user engages in any of the acts mentioned in paragraph 1.
3. Users must undergo identity verification through the company's verification methods to prevent fraudulent sign-ups before using the service.

Chapter 4: Suspension of Service Use

Article 16: Grounds for Suspension of Use

1. The service usage of a user may be suspended in the following cases:
① If false information was provided during the application for registration or service usage.
② If the user interferes with others' use of the service.
③ If the user uses, transmits, or posts information or computer programs prohibited by the company.
④ If the user acts to bypass or neutralize the company's technical protection measures.
⑤ In other cases where the user violates Article 15 (User's Obligations).
2. Notwithstanding the previous clause, the company may immediately and permanently suspend usage in cases of violation of laws such as identity theft under the Resident Registration Act, payment fraud, illegal program distribution and operation interference, hacking, distribution of malicious programs, unauthorized access activities. In such cases of suspension of service use, all cash, data, benefits, and rights will also be extinguished, and the company will not provide any compensation for them.
3. If there are unavoidable reasons related to facilities and technology that make it impossible to provide the service, the use will be suspended, and as soon as the reason is resolved, the use will be immediately reinstated.

Article 17: Procedure for Suspension of Use

1. When the company intends to suspend use pursuant to Article 16 (Grounds for Suspension of Use), it notifies the user of the reason, date, duration, and the target service. However, if it's not possible to notify due to changes in the user's reported contact information, the notice may not be provided.
2. A person who has received a notice of suspension of use according to paragraph 1 can apply for objection to the suspension.
3. The company will immediately check the application for objection and notify the applicant of the results within 7 days.
4. When the reason for suspension of use is resolved, use will be immediately reinstated.

Chapter 5: Contract Modification and Termination

Article 18: Modification of Contract Items

1. When a user intends to change any of the following items in the service contract, they must notify the company by submitting the changes on the webpage.
① Changes in user's trade name, name, or address
② Changes in the method of payment
2. The company is not responsible for any disadvantages to the user arising from failure to report or delay in reporting changes.

Article 19: Termination and Cancellation of Contract

1. Users who wish to terminate the service contract can apply for cancellation directly through the website, and the company will process the cancellation request and notify the user unless there is a special reason defined by relevant laws. 2. The company may terminate the service contract without the consent of the user in the following cases and will notify the user. However, if the company deems it necessary to urgently terminate or if it is impossible to notify due to the user's fault, notification may be omitted. - If the user violates the terms and does not rectify the violation within a specified period. - If the user uses the service for purposes other than those intended by the company or leases it to a third party without authorization. - If the conditions of Article 15 (User Obligations) are violated. - If a suspension of service under Article 16 (Targets of Suspension) recurs within a year after the initial suspension. 3. When either the user or the company terminates the contract, all of the user's data will be deleted immediately upon termination, except in cases where the company is required to retain user information in accordance with relevant laws and privacy policies.

Article 20: Suspension of Service

1. The company may temporarily suspend the service in cases of maintenance, replacement, breakdown of information and communication equipment, disconnection of communication, acts of God, or other force majeure situations, and will provide prior notice. However, if service suspension is due to unforeseeable reasons by the company, notice may be provided afterwards. The company is not liable for damages to users without significant fault related to the service suspension. 2. The company may decide to suspend the service based on business judgments, and does not guarantee compensation for any potential benefits lost by users due to the service suspension. In case of temporary suspension or discontinuation, the company will notify users in advance to minimize inconvenience. 3. It is the responsibility of users to back up their user-generated content registered in the service to avoid any loss due to service suspension.

Chapter 6: Ownership of Rights and Use of Works

Article 21: Ownership of Rights and Use of Works

1. The copyright of user-generated content belongs to the user, and all responsibilities arising from the infringement of intellectual property rights by user-generated content are attributed to the user. 2. Users are prohibited from creating and uploading content that is obscene, violent, cruel, hateful, undermines social order, or infringes upon the rights of others. 3. The creation of politically related content is prohibited (Global terms). 4. If user-generated content is deemed to violate copyright laws or infringe upon the rights of others, such as defamation, the company may delete such content or block access to it. 5. Copyrights and other intellectual property rights related to the design, text, scripts, graphics, transmission functions, etc., developed and provided by the company as part of the service belong to the company. 6. Providing service to the user by the company under this agreement means granting the user the right to use the service within the scope permitted by the company for the purpose of the service, not transferring the ownership or copyright of the service to the user. 7. Users cannot transfer, sell, or offer as collateral the right to use the service provided by the company to third parties.

Article 22: Management of User-Generated Videos

1. The responsibility and rights regarding user-generated content rest with the user who created the content.
2. The company does not take responsibility for or guarantee the reliability, truthfulness, or accuracy of user-generated content.
3. If user-generated content includes material that violates laws such as the Information and Communications Act, Copyright Act, etc., the company may take actions according to related laws.
4. The company bears no legal responsibility for user-generated content distributed that may constitute defamation or insult, and the responsibility solely lies with the user, in cases such as:
- Content that violates the privacy or honor of others
- Pornographic content
- Violent content
- Content that uses profanity or offensive language causing discomfort to others
- Content that harms public morals
- Content that disparages specific races, genders, groups, organizations, religions, etc., causing discomfort
- Content that infringes on the copyrights of others
- Political content
- Other content deemed unhealthy to the smooth use of the service by users
5. User-generated content set to private cannot be viewed by the company or third parties. However, if requested by courts, investigative agencies, or other administrative bodies, or required by law, the company may allow concerned parties to access the content.
6. If a user terminates the service contract, all works created by the user may be deleted. However, the company is not responsible for works not deleted and reposted due to being stored or illegally copied by third parties.
7. The company may retain user IDs and membership information of users who violate these terms and related laws, according to the company's privacy policy.

Article 23: Content Usage Environment

1. The company notifies users that downloading and playing the final content files of works is only possible on devices that support MP4, MP3 formats, and users must check if their work environment supports MP4, MP3 formats before purchasing the service.
2. Users must use the user-generated content produced through the company's service in the form it was downloaded without altering, distorting, or editing the synthetic sound and video in any secondary way.
3. Users must only store content using the download function provided by the company. It is prohibited to store, transmit, or copy content through methods not provided by the company's download function.

Chapter 7: Ownership of Rights and Use of Works

Article 24: Compensation for Damages

1. The company is liable to compensate users for damages within the scope prescribed by these terms and relevant laws if damages are incurred due to the fault of the company.
2. The company is not liable to compensate for damages caused by natural disasters or force majeure.
3. Claims for damages must be submitted to the company specifying the reason for the claim, the amount claimed, and the basis for calculation via email, phone, etc.
4. If the user violates these terms causing damage to the company, the user is responsible for compensating the company.
5. Users who cause damage to the company or others and are subject to claims for damages or legal action by the victim must respond to such claims.

Article 25: Limitation of Liability

1. The company is not liable for damages incurred by users in the following cases where the service cannot be provided:
- In case of a natural disaster or equivalent force majeure conditions
- When the service is interrupted for planned service downtime for system improvement or equipment upgrade announced in advance
- When there is a fault on the part of a third party with whom the company has a service partnership agreement
- When there is an impediment to the use of the service due to the fault of the user
- When caused by reasons without the intentional or negligent fault of the company
2. The company is exempt from liability for user-generated content.
3. The company is exempt from liability when the user, using a free tariff plan, cannot be provided service due to the company's fault.
4. The application of these terms is limited to users who have entered into a service contract, and the company is exempt from liability for any compensation or lawsuits from third parties.
5. The service may be temporarily suspended or terminated due to errors in computer and communication systems, and the company does not guarantee that there will be no errors in the service or loss of accounts registered by users.

Article 26: Governing Law and Jurisdiction

1. These terms are governed by and construed in accordance with the laws of the Republic of Korea. The original language of these terms is Korean. In the event of a dispute between the company and users related to the service use, both parties will negotiate in good faith to resolve the dispute.
2. The handling of disputes shall follow the procedures set by the Civil Procedure Act of the Republic of Korea, and lawsuits can be filed in the competent court as defined by the Civil Procedure Act.

These terms and the PERSO service are governed by the laws of the Republic of Korea.

Announcement Date: April 25, 2024
Effective Date: April 25, 2024